Founded in 1996, Management IQ, LLC (formerly Management & Engineering Services) is a woman-owned consulting company based in Taos and Albuquerque, New Mexico. We are certified by the Small Business Administration as a HUBZone (historically underutilized business zone) organization.
Owner Sherry Prud'homme Parsons is passionate about quality and improving communities. MIQ has 10 associates with skill sets selected to meet customer needs. The associates include a retired company president, national Baldrige examiners, a presentation skills and voice coach, and various technical personnel, including a certified ISO quality auditor.
MIQ uses assessment tools such as the Malcolm Baldrige National Quality Award Criteria and ISO 9000 standards to diagnose organizational health and functioning. Depending on findings from that "health check," MIQ helps organizations implement new and improved processes, often using employee teams.
MIQ core values, which include creating long-term relationships with customers, promote effective partnerships with clients such as Los Alamos National Bank (LANB). LANB is the first company in New Mexico and the first bank in the nation to receive the coveted Malcolm Baldrige National Quality Award. MIQ has worked with LANB since 1999 on performance improvement initiatives. The company also helped LANB through the application process for the Baldrige award, considered the highest accolade a company can receive for its quality processes.
The Baldrige process assesses an organization against internationally accepted criteria, including Leadership, Strategic Planning, Customer & Market Focus, Measurement, Analysis, and Knowledge Management, Human Resource Focus, Process Management, and Business Results categories. The process helps companies systematically analyze root causes of problems and rapidly zero in on needed improvements. A Baldrige assessment also results in a scorecard of progress against goals. A wealth of Baldrige winning companies' comparative data provides benchmarks to set targets for desired performance levels.
The company shows its support for the community by offering a course on facilitation skills for non-profit organizations for a materials-only fee. In addition to teaching people from eight non-profit organizations how to improve performance with such tools as more effective meeting skills, they also raised $2,500 for the United Way of Central New Mexico. The MIQ owner and associates have also served as volunteers for Quality New Mexico as examiners, editors, and trainers.